Delivery

Delivery

All our shoes are hand-made to order, however, we have been at this for 20 years so it doesn’t take as long as you may think.

If you place an order today, our team will start making your shoes at 8am the next working day. At 3.30 the same day your order will be packed, ready to be collected by our lovely postman Mark.

FREE UK DELIVERY

Orders for delivery within the UK are sent Royal Mail 24, with an estimate delivery time of 1-2 working days.

INTERNATIONAL DELIVERY

Orders to overseas customers are sent International Tracked and Signed*. There is an extra charge for delivery which will be added in the basket.

Please allow 6-8 days for delivery to European countries and 8-10 days for countries outside of Europe. **

A signature will be required on delivery.

Packaging***

Our shoes are delivered in a branded mail box that is ideal for going through letterboxes.

Boxed products which include Giftsets, Cwtches and shoes, where gift box has been selected, will be bubble wrapped and sent in a branded polythene bag for protection. These items will require someone to take delivery. If no one is home a calling card will be left and they will be held at the local postal sorting office. Please check here before contacting us if an item has not be delivered.

*Tracked and Signed delivery is available in most European countries as well as Canada, the US, New Zealand and Japan. Other countries offer a tracked or signed delivery option. If you would like to check what service is available for your country please visit the Royal Mail website.

**Occasionally delivery can take longer due to customs procedures in the delivering Country. We will try to keep you informed of any known delays at the time of purchase, however, this is outside of our control.  

***If you are concerned about your order being sent in branded packaging please let us know when you place your order and we will ship in a plain polythene bag.