All our shoes are hand-made to order, however, we have been at this for over 20 years so it doesn’t take as long as you may think.
Orders are made and shipped within 1-2 working days (Monday – Thursday).
Shoes are packaged in a drawstring bag and delivered in a box that is ideal for going through letterboxes. For special occasions we also offer a gift box and gift card - make your selection at time of order and don't forget to include a short message at the checkout.
Boxed products which include Giftsets and shoes, where gift box has been selected, will be wrapped in recyclable, protective paper and sent in a recyclable brown paper mailing bag. These items will require someone to take delivery. If no one is home a calling card will be left and they will be held at the local postal sorting office. Please check here before contacting us if an item has not be delivered.
If you are concerned about your order being sent in branded packaging please let us know when you place your order and we will ship in a plain paper mailing bag.
Delivery is charged at £1.70 but we offer FREE standard delivery on orders of £18 or more. Orders are sent via Royal Mail 48 which is an UNTRACKED service. Royal Mail will only scan the parcel once delivery is attempted or made. Royal Mail’s estimated delivery time is 2-3 working days however this is not guaranteed and may take longer.
We offer a Royal Mail 24 tracked service at a cost of £1.70 - £2.35. This is a fully tracked service. Royal Mail’s estimated delivery time is 1 day however this is not guaranteed and on occasions may take longer.
Please click here for any known Royal Mail delays.
Orders for delivery outside of the UK are sent via Deutsche Post and then passed to the local postage service in the delivering country. There is an extra charge for delivery, starting at £6.50, which will be added at the basket.
Delivery times will vary depending on customs clearance times and the delivering country.
Orders for delivery within the European Union should not incur additional local taxes, we are IOSS registered. If you receive a request to make payment please do not do so, we will not be able to refund you. Please contact email@example.com.
The estimated delivery time is 4-8 working days* however, this is not guaranteed and may take longer depending on localised services.
REST OF THE WORLD
Orders shipped outside the UK & EU may incur local taxes and fees. Any customs or import duties levied once the package reaches your country will be your responsibility***.
The estimated delivery time is 5-10 working days** however, this is not guaranteed and may take longer depending on localised services.
Please check here for any known delays.
*Occasionally delivery can take longer due to customs procedures in the delivering Country. We will try to keep you informed of any known delays at the time of purchase, however, this is outside of our control.
** Any cost incurred for refused deliveries due to import tax will be withheld from the refund to the customer, along with any shipping cost incurred in initial despatch.