Frequently Asked Questions


Delivery

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How do I know my order has been shipped?

Once your order has been shipped we'll send you an email with a Royal Mail reference number. If you haven't received this please check your spam folder. Alternatively you can log into your account and view your order history. If you still cannot find the information contact sales@inchblue.com

Can I track my order?

UK orders are sent via Royal Mail 24, there is no transit information but a signature is required on delivery (either by receiver or Royal Mail) if delivery has been attempted but was unsuccessful this will be logged. All international orders are sent via a tracked and/or signed service.

What happens if I'm not home?

Our mailing boxes fit through most letterboxes so you don't need to be home to take delivery. Large parcels will be taken back to your local Royal Mail delivery office if you haven't specified a safe place. You will need to follow the instructions on the calling card to rearrange delivery. International deliveries require a signature. If no one is home your order will be taken to your local parcel shop or delivery office. You will need to follow the instructions on the calling card to arrange a redelivery or collection.

How long will it take?

Our shoes are made to order and usually shipped the next working day. Transit times can be found here



Returns

Do you offer free returns?

Unfortunately not. We advise customers to obtain proof of postage when returning goods, as we are unable to take responsibility of returned goods lost in transit.

Can I return a pair of Inch Blue shoes purchased elsewhere?

Unfortunately not. You would need to contact the company you purchased them through.

I have been given shoes as a gift can I exchange them?

If the purchase was made through our website we are happy to exchange. Click here for info. If the shoes were purchased through a reseller you will need to go to them directly.



Care

Can I wash in the washing machine?

In short, NO. If the shoes are machine washed they may lose their colour or shrink.

Can the shoes be worn outside?

Suede soles can be worn outside in dry conditions. Rubber soles can be worn in damp conditions. Our shoes are not recomended use in wet weather.



Ordering

I can't remember which size I had previously

You can find the size information under the Inch Blue label on the side of the shoes.

I've reset my password but haven't received an email

Please check your spam folder, if you still haven't received the email please email sales@inchblue.com.

I haven't received an confirmation

Please check your spam folder, if you still haven't received the email please email sales@inchblue.com.



Product

What is the difference between the suede and rubber sole?

Rubber soles are more durable outdoors.

My baby has just started walking which sole type should I choose?

We recommend our suede soles for pre walkers, they will allow them to grip their toes more easily which will help them develop a sense of balance. Once they are more confident on their feet we would recommend our rubber soles. They will be more durable outdoors and are still flexible and lightweight.

Which styles are available with rubber soles?

All designs are available with suede or rubber soles. Once you have chosen a design and selected a size a drop down will appear for you to select sole the sole type.



General

Do you make adult sizes?

Unfortunately not at the moment.