Delivery

Delivery

Covid 19 update

We are processing orders as usual. Shoes are made to order and shipped the next working day, Monday - Thursday.

Royal Mail are doing a great job and the majority of parcel are being delivered within the usual time frame however there may be some delays.

Click here for info from Royal Mail

International customers please check here

All our shoes are hand-made to order, however, we have been at this for 20 years so it doesn’t take as long as you may think.

If you place an order today, our team will start making your shoes at 8am the next working day and shipped the same day.

FREE UK DELIVERY

Orders for delivery within the UK are sent Royal Mail 24, with an estimate delivery time of 1-2 working days.

INTERNATIONAL DELIVERY

Orders to overseas customers are sent International Tracked and Signed*. There is an extra charge for delivery which will be added in the basket.

Please allow 6-8 days for delivery to European countries and 8-10 days for countries outside of Europe. **

A signature will be required on delivery.

Christmas Delivery

Last days to order for Christmas delivery. Dates are based on Royal Mail’s latest recommended posting dates. Delivery is not guaranteed so don’t leave it too late.

Sunday 20 December UK

Wednesday 16 December Belgium, France, Ireland, Luxembourg 

Tuesday 15 December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Spain, Switzerland

Wednesday 9 December Australia, Canada, Cyprus, Czech Republic, Eastern Europe, Finland, Greece, Italy, Malta, New Zealand, Poland, Sweden, Turkey and USA

Tuesday 8 December Africa, Asia, Caribbean, Central and South America, Far and Middle East

Packaging***

Our shoes are packaged in a cotton drawstring bag and delivered in a branded, recyclable, mail box that is ideal for going through letterboxes.

Boxed products which include Giftsets, Cwtches and shoes, where gift box has been selected, will be wrapped in recyclable, protective paper and sent in a recyclable brown paper mailing bag. These items will require someone to take delivery. If no one is home a calling card will be left and they will be held at the local postal sorting office. Please check here before contacting us if an item has not be delivered.

*Tracked and Signed delivery is available in most European countries as well as Canada, the US, New Zealand and Japan. Other countries offer a tracked or signed delivery option. If you would like to check what service is available for your country please visit the Royal Mail website.

**Occasionally delivery can take longer due to customs procedures in the delivering Country. We will try to keep you informed of any known delays at the time of purchase, however, this is outside of our control.  

***If you are concerned about your order being sent in branded packaging please let us know when you place your order and we will ship in a plain paper mailing bag.