All our shoes are hand-made to order, however, we have been at this for over 20 years so it doesn’t take as long as you may think.
If you place an order today, our team will start making your shoes at 6am the next working day and ship the same day. Orders are shipped Monday – Thursday. Bags and purses take a little longer and are shipped in 2-3 working days.
Shoes are packaged in a drawstring bag and delivered in a box that is ideal for going through letterboxes. For special occasions we also offer a gift box and gift card - make your selection at time of order and don't forget to include a short message at the checkout.
Boxed products which include Giftsets, Cwtches and shoes, where gift box has been selected, will be wrapped in recyclable, protective paper and sent in a recyclable brown paper mailing bag. These items will require someone to take delivery. If no one is home a calling card will be left and they will be held at the local postal sorting office. Please check here before contacting us if an item has not be delivered.
If you are concerned about your order being sent in branded packaging please let us know when you place your order and we will ship in a plain paper mailing bag.
Orders for delivery within the UK are sent Royal Mail 24, this is a non-trackable service however Royal Mail will scan the parcel once delivery has been attempted or made.
The estimated delivery times is 1-3 working days however this is not guaranteed and may take longer.
Please click here for any known delays.
Orders to overseas customers are sent via DHL/Deutsche Post. There is an extra charge for delivery which will be added in the basket.
The estimated delivery time to Germany is 2-4 working days with all other European countries taking an estimated 3-6 working days.
Delivery times are not guaranteed and may take longer depending on localised services.
Orders for delivery within the European Union should not incur additional local taxes. If you receive a request to make payment please do not do so, we will not be able to refund you. Please contact firstname.lastname@example.org.
Orders shipped outside the UK & EU may incur local taxes and fees. Any customs or import duties levied once the package reaches your country will be your responsibility*.
The estimated delivery time is 6-12 working days however, this is not guaranteed and may take longer depending on localised services. Delivery to the US takes an estimated 5-9 working days.
*Any cost incurred for refused deliveries due to import tax will be withheld from the refund to the customer, along with any shipping cost incurred in initial despatch.
Use our chart to help you decide which size will fit your child
|Small||0-6 Months||10.5||0-2 UK||17-18 EU|
|Medium||6-12 Months||12||2-3.5 UK||19-20 EU|
|Large||12-18 Months||13.5||3.5-5 UK||20-22 EU|
|Extra Large||18-24 Months||14.5||5-6.5 UK||22-23 EU|
|2-3 Years||16||6.5-8 UK||24-25 EU|
|Child Medium||3-4 Years||17||8-9 UK||
|Child Large||4-5 Years||19||9-10 UK||27-28 EU|
|Child Extra Large||5-6 Years||20||10-12 UK||28-30 EU|
v Download our printable size chart